90 Day Return & REFUND Policy
90 DAYS FOR FULL REFUND
You have 90 days to return your watch. So you have plenty of time to decide whether you'd like to return or exchange it. If you choose to return the watch, you will receive a FULL refund on the form of payment you used to buy the watch.
FREE RETURN SHIPPING IN THE US
If you'd like to return your watch and you're in the US, we'll send you a free shipping label (not available for items purchased as preorders). For international exchanges, we provide up to $20 in store credit as shipping reimbursement.
Not sure if you should place that order? No worries! As long as your watch is in exactly the same condition in which you received it, we'll exchange it or refund you, no questions asked. Ordering a gorgeous watch has never been easier.
Complete the form below and then follow these instructions.
WHAT TO RETURN
If you're requesting a refund, please ship the item back to us packaged inside the box with all the relevant paperwork and tags, precisely as you received it. If you're requesting an exchange, please only ship back the watch, securely packaged in bubble wrap. Please do not send us the watch box if you're exchanging the watch.
HOW TO SHIP YOUR RETURN
We'll cover the cost of shipping and insurance for all US-based customers who did not purchase their watch on preorder. We'll do so by sending a return label once the form above is completed (within 48 business hours). We also provide a $20 store credit as reimbursement for international shipping expenses on exchanges. Please ship via a traceable carrier, such as FedEx, United Parcel Service (UPS), United States Postal Service (USPS) or your national postal service, with insurance and delivery to LIV watches prepaid. Please ship your watch to LIV Watches Returns 169 E Flagler St #1526, Miami, FL 33131 USA
HOW TO LABEL YOUR PACKAGE
Label the outside of your package, and include a note in your box, with your Return Authorization Number (RAN). Your RAN is the same number as the original order number. International customers: Please label the package as a "Return / Repair" so that we are not charged import duties.