Exchanges & Returns
Exchange & Return Policy
- Watches purchased at www.LIVwatches.com may be exchanged or returned within 30 days, as long as the watch has not been worn, used, modified, altered, etc.
- We do accept exchanges and returns from both the US and international fans; we do offer free return shipping within the US.
- Funds will generally be refunded using the same form of payment in which the watch was originally purchased. We will provide a refund via Paypal should this not be possible. Please note that we are not responsible for any fluctuation in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase.
- For an exchange or refund to be valid, please follow the instructions below. If you plan on exchanging your watch for an item of greater or lesser value, please email [email protected] or call 718-548-9282 before following the instructions below.
REFUND/EXCHANGE INSTRUCTIONS FOR US FANS
Please email us at [email protected] for a free return label, your original order number and the exact watch you would like to return or receive in exchange.
REFUND/EXCHANGE INSTRUCTIONS FOR INTERNATIONAL FANS
Please ship via a traceable carrier, such as FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS), with insurance and delivery to LIV watches prepaid. Parcels shipped collect will be refused. The customer is liable for loss or damage in transit.
Please mark the watch as an exchange or return and ship to:
LIV Watches Returns 1762 Benson Ave Brooklyn, NY 11214
- Please email [email protected] with the tracking number, your original order number and the exact watch you would like to receive in exchange if you are exchanging the watch.