Our Fanatical Service
We provide a concierge-style customer service experience that reflects our dedication to watchmaking and the direct-to-consumer approach. When you contact us, for any reason, we will respond promptly your chats, emails, and phone calls. We will provide the highest levels of personal service. Our word is our bond, so we will deliver on every commitment. And, through this pursuit of perfection in customer service, we will live up to our 100% satisfaction guarantee.
We built our direct-to-consumer model to provide watch values unavailable anywhere else. We feel our customer support needs to provide the same unrivaled experience.
We Pledge Top Notch Quality
- Uses the finest materials and Swiss Movements
- Matches or exceeds the quality of “big name” brands
- Is an unrivaled value for your money
- Has a unique, eye-catching, limited-edition or small production design
- Delivers flawless timekeeping
- Provides an impeccable timekeeping experience on the wrist for a lifetime
"Really enjoy wearing this watch - love the style and coloring and it’s comfortable to wear.
The only problem I have with my LIV Watches is deciding which one to wear, but what a problem to have!!
Keep up the good work Chaz and the team who provided an excellent experience yet again."
— Nicholss G. United Kingdom
We Pledge a Human Connection
We are redefining what it means to be a boutique Swiss watchmaker. A crucial part of that is our direct to customer delivery and support. When you deal with us, you are dealing with people who founded LIV Watches to share their passion for high quality, affordable watches with our customers and fans.
This passion for making an unrivaled timepiece is equaled only by our passion for providing a fantastic customer experience. When you contact us for any reason, we promise to deliver a concierge-type experience where you will receive:
- An absolute guarantee of satisfaction
- The highest levels of personal service
- Prompt answers to any question
- A willingness to meet individual needs
- Ongoing communication during any interaction with our team
"I ditched two Tag Heuer's for two LIV P-51's.
I am so glad that I did. These watches are super high quality and visually fantastic too.
Very impressed by this brand and their customer experience."
— Trenton E. United States
We Pledge to Make You Into a Fan
An obsession for quality, insane attention to detail, spectacular designs, and unparalleled customer service is shaking up the boutique watchmaking world. Our goal is to turn our customers into our fans and direct their passion for watches to LIV.
"First LIV - really impressed with the look and feel of my new P-51.
In addition, the level of customer experience was exceptional."
— Rob B. Australia