Warranty Terms &
Recommended Service
Keep your warranty active
Maintaining your LIV
Each LIV Timepiece is handcrafted in the strictest Swiss watchmaking tradition and guidelines and vigorously tested before delivery.
We guarantee our craftsmanship for FIVE YEARS and want to ensure your timepiece will remain in perfect working order with a valid/active LIV Warranty.
Water Resistance
Your watch has precision internal components that must be protected. We cover the water resistance on our watches for 24 months, from the date of purchase or after any service LIV Swiss Watches provides to your timepiece.
Each LIV timepiece that leaves our office is tested to ensure it maintains its water resistance rating when the crown is closed correctly. Failure to seal the crown properly when coming in contact with water will VOID your warranty.
LIV Service Center
Each LIV timepiece received at our Service Center is checked for its water resistance, with the crown correctly closed as soon as it arrives (before any other evaluation is done).
Should your watch pass the test with the crown properly closed and we find water damage inside, your warranty will automatically be voided. All service will be at the expense of the owner.
If the LIV Service Center provides service, your warranty will be reinstated.
3rd party battery changes
Should your LIV watch have its battery replaced by one of our recommended authorized retailers or service centers, you must receive a water resistance test result (print-out) with a minimum pass of 5 bars. A copy of this test result must be sent in with your watch; failure to maintain waterproof test results will render your LIV warranty void.
Five Year Warranty FAQ
Does bracelet resizing impact my Warranty?
No. You can resize your bracelet, or change the strap of your timepiece and your warranty will remain intact.
What does the Warranty cover?
Our warranty will cover any manufacturing defects.
The warranty will not cover instances where improper manufacturer instructions are not followed or if misused by the user.
Is the Warranty transferable if I pass my watch on?
Yes, the warranty is transferable within 12 months from the original purchase date, provided the new owner can present valid proof of ownership, such as the original purchase receipt or documentation.
What About Battery Replacement?
We provide free lifetime battery replacement exclusively for the original owner. The owner is responsible for return shipping and insurance costs.
Should you not want to send your watch to our watch service facility in Miami, you can take the watch to any authorized dealers from the following brands to replace the battery. (Rolex, Audemars Piguet, Panerai, IWC, Breitling, Omega , and Tag Heuer).
Click Here for Battery Replacement Rules
Why is water resistance covered for 24 months vs five years
Water resistance coverage is limited to 24 months because it depends on factors beyond keeping the crown properly closed, such as the integrity of gasket seals in the case back and bezel. These seals can degrade over time due to environmental factors like humidity and temperature, which vary across the 132 countries where our watches are shipped. A 24-month period ensures consistent performance under diverse conditions.
How long is the accuracy guaranteed for?
Automatic Mechanical Watches: LIV automatic mechanical watches are guaranteed to maintain an accuracy of +/- 5 seconds per day under normal conditions, depending on the watch’s position. This guarantee applies for 12 months from the purchase date or after an overhaul service of your LIV timepiece.
Battery Quartz Watches: We guarantee accuracy for the full five years of the warranty.
*The above statement is providing that your timepiece has not sustained any water damage due to user misuse.
