ACCIDENTAL PROTECTION

PROTECT YOUR TIMEPIECE WITH MULBERRY!

Protect your purchase with comprehensive coverage you can count on. Mulberry provides the most customer-friendly product protection plans on the market with a simple claims process, no deductibles, and a gotcha-free philosophy. If something goes wrong, Mulberry has you covered.

WHAT DOES MY ACCIDENTAL PLAN COVER?

✓ All accidental damage
✓ Water damage
✓ Case and crystal damage
✓ Broken stem, crown, or band
✓ Free repairs & fast replacements

HOW DOES IT WORK?

1. ADD AN ACCIDENTAL PROTECTION PLAN

When you purchase a LIV timepiece you can quickly Add a Mulberry Protection Plan to your order. That’s it! Your watch will be automatically registered with Mulberry.

2. FILE A CLAIM IN THE MULBERRY PORTAL

Mulberry’s user-friendly digital portal lets you file a claim in just a few clicks! Simply log-in to your Mulberry account, click “File a Claim”, and follow the prompts.

3. GET PAID OR A REPLACEMENT!

If your claim is approved, Mulberry’s top-rated customer success team will help you reach a customized resolution that you’ll be delighted with.

FAQS

What does the Mulberry plan cover?

Your Mulberry protection will extend your manufacturer warranty and may also add protection for accidental damage. As you are shopping, we’ll let you know exactly what is covered for the products you’re interested in. 

What is Mulberry?

Mulberry is the people-first platform for product protection - they work with us to provide you with extended coverage on the products you purchase from our site. Along with comprehensive coverage for your products, Mulberry also offers the following:

24/7 customer supportHassle-free online claimsNo deductibles or hidden fees

Plus, Mulberry has received more than 500 positive customer ratings on Zendesk — the platform they use to manage customer service inquiries and claims.

How do I sign up for a Mulberry protection plan?

It’s easy - just add a protection plan to your cart and check out! After you purchase coverage, you’ll receive a welcome email from Mulberry prompting you to activate your account. Activating your account will give you access to your dedicated warranty dashboard where you’ll be able to view your plan details and full contract terms, and file a claim as needed.

How do I file a claim?

Mulberry makes it easy to file a claim online through their customer dashboard, no receipts needed! You can also contact their customer support team 24/7 at support@getmulberry.com, or by calling 1-917-994-6394.

Will I have to pay a deductible or any other fees?

You’ll never have to pay any fees or deductibles when you file a claim with Mulberry.

What happens if I return or exchange my product?

Each Mulberry Protection Plan is tied to the specific product with which it was purchased. This means when you return or exchange your product, you will also need to cancel the warranty with Mulberry (and purchase a new plan if you prefer). If you cancel your warranty within the merchant’s return window, you will receive a 100% refund for your Protection Plan, minus any claims paid. For returns outside of the merchant’s return window, you will receive a prorated refund, based on the time remaining on your Plan, minus any claims paid.