YOU HAVE 3 MONTHS TO DECIDE
90-DAY RISK FREE TRIAL
We don't want you to just like your watch, we want you to be obsessed. Buy it and love it, or return it within 90 days!
NO RESTOCKING FEE
If you choose to return you watch, you will receive a full refund on the form of payment you used to buy the watch.
FREE RETURN LABEL
If you're in the US, we'll be happy to send you a free shipping label (not available for items purchased as preorders).
Does LIV offer free returns & exchanges?
Yes! Returns and exchanges (within 90 days of you receiving the order) for unworn and unmodified items are always free at LIV Watches. We will even send you a free shipping label if you live in the US. *Valid for the original purchase only*
What is LIV's return policy?
Returns and exchanges are 100% free for items in unworn or unused condition (i.e., original tag and paperwork, unworn and unmodified) within 90 days of receipt.
How do I return or exchange my order?
To start a return or exchange, simply click here. We’ll send you a notification as soon as your refund has been processed, or your requested exchange is on its way. Please allow up to 7 business days for online returns to be processed and/or shipped.
If you are returning an item from outside the US, packages must be returned with insurance, adult signature required, and delivery to LIV Watches prepaid by the purchaser. We are not responsible for any lost or damaged packages that one of our team members has not signed for.
We do not recommend sending your package with USPS.
For any questions, feel free to shoot us a note at firstname.lastname@example.org.
How do I get a return label?
Once you initiate the return or exchange process at this link and you live in the US, a return label will be sent to you via email.