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FAQ

FAQ

  • Fan-centric Policies
  • Ordering, Shipping, & Delivery
  • Product Info, Manuals, & Service

⚬ Where are LIV Watches sold?

We primarily sell our gorgeous timepieces here on our website. For complete information on where LIV Watches are sold, click here.

 

⚬ I'm in Miami or South Florida, can I come visit LIV in person?

Of course! We love to meet our fans in person. To schedule a visit, click here.

⚬ May I exchange or return any watch I purchase here?

Yes! We have a 90-day return policy, so you have up to 90 days from the time you receive your watch to return it for a full refund or exchange it. For more information, please click here.

⚬ Is any watch I purchase here automatically covered by your 5 year international warranty?  What does the warranty cover? Do I need to activate my warranty and if so, how?

Yes! All watches purchased on our website come with an automatic 5-Year International Warranty. For more information, please click here.

⚬ What are my payment options?

  • For a complete list of your payment options, please click here.

⚬ Do you offer coupon codes? Where may I enter a coupon code? How come my coupon code isn't working?

  • For information regarding coupon codes, please click here.

⚬ How will I know my order went through? How will I know that my watch has shipped? What do I do if my package does not arrive?

  • For information regarding the ordering process, please click here.

⚬ What are my shipping options in the US and overseas? If I'm overseas, will I need to pay duties/taxes?

  • We offer free worldwide shipping. For complete shipping information, please click here.

⚬ What's the difference between an automatic and quartz LIV watch?

Our quartz watches have quartz movements while our automatic watches feature automatic or mechanical movements.

  • In quartz movements, a battery powers the watch.
  • In mechanical / automatic LIV watches, a mechanical movement utilizes energy from a wound spring to power the watch. (The spring stores energy and transfers it through gears and springs, regulating the release of energy).


For further information for the difference between the two types of watches, please click here.

⚬ How do I access the manual to learn how to operate and maintain my watch or accessory?

Click here to view all our manuals.

⚬ How and where do I send a watch in for service?  Do you have service centers outside the US?

For all information and instruction regarding the servicing of your watch, please click here.

  • Fan-centric Policies
  • Ordering, Shipping, & Delivery
  • Product Info, Manuals, & Service

⚬ Where are LIV Watches sold?

We primarily sell our gorgeous timepieces here on our website. For complete information on where LIV Watches are sold, click here.

 

⚬ I'm in Miami or South Florida, can I come visit LIV in person?

Of course! We love to meet our fans in person. To schedule a visit, click here.

⚬ May I exchange or return any watch I purchase here?

Yes! We have a 90-day return policy, so you have up to 90 days from the time you receive your watch to return it for a full refund or exchange it. For more information, please click here.

⚬ Is any watch I purchase here automatically covered by your 5 year international warranty?  What does the warranty cover? Do I need to activate my warranty and if so, how?

Yes! All watches purchased on our website come with an automatic 5-Year International Warranty. For more information, please click here.

⚬ What are my payment options?

  • For a complete list of your payment options, please click here.

⚬ Do you offer coupon codes? Where may I enter a coupon code? How come my coupon code isn't working?

  • For information regarding coupon codes, please click here.

⚬ How will I know my order went through? How will I know that my watch has shipped? What do I do if my package does not arrive?

  • For information regarding the ordering process, please click here.

⚬ What are my shipping options in the US and overseas? If I'm overseas, will I need to pay duties/taxes?

  • We offer free worldwide shipping. For complete shipping information, please click here.

⚬ What's the difference between an automatic and quartz LIV watch?

Our quartz watches have quartz movements while our automatic watches feature automatic or mechanical movements.

  • In quartz movements, a battery powers the watch.
  • In mechanical / automatic LIV watches, a mechanical movement utilizes energy from a wound spring to power the watch. (The spring stores energy and transfers it through gears and springs, regulating the release of energy).


For further information for the difference between the two types of watches, please click here.

⚬ How do I access the manual to learn how to operate and maintain my watch or accessory?

Click here to view all our manuals.

⚬ How and where do I send a watch in for service?  Do you have service centers outside the US?

For all information and instruction regarding the servicing of your watch, please click here.