WELCOME TO THE

LIV SUPPORT CENTER


EVERYTHING YOU NEED TO KNOW

FREQUENTLY ASKED QUESTIONS

Find answers here, or feel free to reach out to us anytime at hello@livwatches.com or via live chat.

OUR PRODUCTS

How do I know if a watch will fit my wrist?

LIV Watches are designed to fit any man's wrist, and it is a matter of personal preference whether a watch has a "perfect fit." If you would like more guidance, look out for the "on your wrist" section on the watch's product page for the wrist size range considered suitable for that particular watch. Not sure of your wrist size? Check out our Know Your Wrist Size guide here.

Where does LIV make its watches?

We proudly partner with one of the oldest and most respected watchmaking workshops in Switzerland to handcraft our watches. Switzerland is steeped in watchmaking history and is where all the traditional watch brands entrust the production of their watches. In fact, our watches are handcrafted alongside some of the very same brands that retail their watches for 2-10x the price.

Our watches are being made by watchmakers that have been crafting watches for decades, in watchmaking tradition passed from generation to generation. Read more about our handmade watchmaking process here.

Are the watches high quality? What makes LIV products special?

It is our goal to make and sell the highest quality, eye-dazzling watches and accessories on the market. We use traditional watchmaking techniques and the highest quality materials. Our watches stand wrist to wrist with the most expensive brands out there, but they’re generally much more affordable because of our unique direct-to-consumer business model (no retail margin built into the price!).

How are LIV Swiss Watches made?

LIV Watches are handmade in the heart of Switzerland, where watchmaking tradition goes back generations. The three-part cases are constructed from 316L stainless steel, high-grade titanium, or a bronze-titanium alloy. BGW9 luminescence is delicately applied to the LIV signature sandwich dials for ultimate visibility at night. Scratch-resistant sapphire crystal interiors are carefully coated with an anti-reflective coating for optimal display.

Movements are sourced from leading Swiss makers like ETA and hand adjusted and tested for accuracy and are meticulously placed in cases to facilitate specific watch functions (chronograph, moonphase, etc.). Straps are curated from the best French and Italian tanneries and are then handcrafted and individually stitched.

Painstaking inspections are completed for every watch to test for water resistance, condensation, and more. Read more about our 200+ step handcrafted watchmaking process here.

Can I order custom watches?

Custom watches are only offered through our Corporate Gifting Program. Read more about our Corporate Gifting Program here.

Outside of our Corporate Gifting Program, we do not offer any custom watches. Our timepieces are handmade in over 200 steps, but we only construct the sizes and styles as they are featured on our online store or Amazon. Any watches purchased from us have already been made and are available immediately (with the exception of any pre-order items)!

Can I make a product suggestion?

We are always open to hearing product suggestions! Feel free to email us at hello@livwatches.com any time.

The item I want is out of stock. Will LIV be making more?

If we’re currently out of stock in any watch featured on the website, then we likely have plans to restock. Please make sure to sign up for the availability notification on the product page (click the NOTIFY ME button and sign up) to receive an email as soon as that watch is back in stock!

We do occasionally release limited edition products that, once they sell out, won't be restocked. If you do not see an option to sign up for an availability notification, that means we will not be making more of the product in question. Be sure to sign up for our email newsletter to stay up to date on limited edition releases!

Where can I see reviews of LIV products?

You can check out all of our reviews right here!Β We love hearing what people have to say, and do our best to publish all feedback and respond directly to those with questions or concerns.

Does LIV offer gift cards?

We do offer digital gift cards, which can be purchased right here. They are emailed to the email address used in the order and can be forwarded to the recipient. Email us any time (hello@livwatches.com) if you need assistance with a gift order!

ORDERING

How do I order LIV products?

All our watches are available here in our online store. Click here to view all our watch collections. Select watches are also available on Amazon. Click here to view the selection on Amazon.

What forms of payment does LIV accept?

We accept all major credit cards (Visa, MasterCard, Discover, American Express, Diners Club), PayPal, AMEX gift cards, Amazon Pay, Google Pay, Venmo, and Apple Pay through our secure checkout system. We also offer interest-free installment payments via Afterpay, Affirm, and Shop Pay.

If you’re paying with PayPal Express Checkout, please keep in mind that your order will automatically ship to the address that’s associated with your PayPal account, unless you change it while ordering.

How does the foreign currency exchange work?

The prices listed in foreign currencies on the website are based on the live Interbank currency exchange rate, which fluctuates second by second. Please note that this rate may not be the same rate charged by your credit card or any payment provider you choose (they may charge you a higher or lower currency exchange rate). Therefore, the final price you pay may differ slightly (higher or lower) than the initial price you see.

Is my order secure?

Yes! Our website employs industry-standard security measures to ensure your privacy and the security of your information. Any information that you provide is temporarily transmitted using Secure Socket Layer (SSL) technology and then encrypted using industry-standard safeguards.

Can I place an order for an item that is out of stock?

No, it is not possible to place an order for an out-of-stock item, but it is easy to sign up for an availability notification if the item you’re looking for is out of stock. Simply click NOTIFY ME, enter your email address, and you’ll receive an email as soon as it’s available for purchase!

I need to change my order. Help!

Our team works incredibly fast to fulfill orders and generally cannot be canceled or changed after 1 hour from when the order was placed. For urgent matters, please email us at hello@livwatches.com with your order number in the subject line and we will see if your order can still be changed.

How long will it take to receive my order?

The vast majority of orders placed before 12pm EST are shipped out within 1 business day! Our free shipping is via FedEx Express and ships from Miami, Florida, which means it reaches most of the US within 2 business days and internationally 2-7 business days. If you need the item(s) sooner, you can upgrade your shipping (Overnight for US or Priority for International) at checkout!

What is the status of my order?

You should receive emails that update you with the status of your order (e.g., when the items ship, tracking numbers, etc.), or you can always click the order number in your order confirmation email to see your order's current status. Email us anytime at hello@livwatches.com.

Do I need to create an account to order?

You do not need an account to order from LIV Swiss Watches. A LIV Swiss Watches account is only used to track past orders.Β If you have already placed an order and would like to set up an account, you can do soΒ here. If you need our help – just email us atΒ hello@livwatches.com.

If you'd like to sign up to receive our newsletter (which is different from creating an account),Β you can sign up here.

Are there any stores that sell LIV products?

LIV Watches are exclusively sold directly by us here from our online store or on Amazon! We are the leading direct-to-consumer Swiss watch brand, which means we do not sell our watches to any retailers. As a result, our top-quality products sell for a fraction of what they would typically cost at a traditional retail store!

Can I pick up my order in person?

We are really good at shipping out orders efficiently and accurately! If you happen to live in Miami or you're lucky enough to be visiting our awesome city, you're welcome to come in person to pick up your order. Just please let us know in advance by emailing us at hello@livwatches.com.

Can I place an order over the phone?

For credit card security reasons, we cannot place orders over the phone. But we're always happy to walk you through the ordering process over the phone. Please feel free to give us a call on +1 305 330 5940 between 10 AM and 5 PM EST if you'd like us to help you.

WORLDWIDE SHIPPING

Is shipping free?

We offer free shipping on all orders! Our free shipping is via FedEx Express and USPS First Class and ships from Miami, Florida, which means it reaches most of the US within 2 business days and internationally 2-7 business days.

If you need the item(s) sooner, you can upgrade your shipping (Overnight for US or Priority for International) at checkout!

How long does shipping take?

Our watches typically ship from our Miami headquarters within 1 business day after the order is placed. You can see expected arrival times when you choose a shipping method while checking out.

Here are general guidelines for what you can expect for arrival based on the shipping option you selected.

Free Shipping: Our free shipping is via FedEx Express and USPS First Class and ships from Miami, Florida, which means it reaches most of the US within 2 business days and internationally within 2-7 business days.

Overnight Shipping (US orders only): If you ordered before 1 PM EST on a regular business day, it will arrive the next business day by the end of the day (if you ordered after 1 PM, add 1 business day).

Priority Shipping (international orders only): If you ordered before 1 PM EST on a regular business day, it will arrive between 1-5 business days (if you ordered after 1 PM, add 1 business day).

Please note that business days are Monday-Friday, excluding federal holidays.Your tracking number will include an estimated delivery date once it’s updated for the very first time. Please keep in mind that this is only an estimate and could change while your order is in transit.

Where does LIV ship?

We ship anywhere in the world except to Russia.

Can I expedite my order?

You can expedite your orders during checkout! We offer Overnight shipping for US orders and Priority shipping for international orders.

Which carrier does LIV use to ship orders?

At this time, the only carriers we use are FedEx Express and USPS First Class.

PRICING & PROMOTIONS

Does LIV ever offer promotions or discounts?

We proudly sell our products for affordable prices every day and generally do not discount or have sales. We offer unbeatable value for the quality of products we make instead of relying on promotions, discounts, or sales! Given our direct-to-consumer business model, we strongly feel that we offer the best value for money available on the market

Why are LIV products so affordable?

We have committed to selling our products exclusively directly to our fans instead of relying on retailers or distributors to sell our product at a markup. Essentially, we sell our products for β€˜wholesale’ prices directly to you, which means you get top-quality products for middle-market prices. Read more about our business model here!

How do LIV products compare to other brands?

We handcraft our products using top-quality materials and construction methods, which means they stand wrist to wrist with the best and most expensive brands out there. In general, you can expect LIV Swiss Watches products to be the same quality of brands 2 to 10 times the retail price – and about the same price as brands that cost half as much to make.

RETURNS & EXCHANGES

Does LIV offer free returns & exchanges?

Yes! Returns and exchanges (within 90 days of you receiving the order) for unworn and unmodified items are always free at LIV Watches. We will even send you a free shipping label if you live in the US.

What is LIV's return policy?

Returns and exchanges are 100% free for items in unworn or unused condition (i.e., original tag and paperwork, unworn and unmodified) within 90 days of receipt.

How do I return or exchange my order?

To start a return or exchange, simply click here. We’ll send you a notification as soon as your refund has been processed, or your requested exchange is on its way. Please allow up to 7 business days for online returns to be processed and/or shipped.

For any questions, feel free to shoot us a note atΒ hello@livwatches.com.

How do I get a return label?

Once you initiate the return or exchange process at this link and you live in the US, a return label will be sent to you via email.

AFTER-SALES SERVICE

How is the LIV Watches 5-Year International Warranty activated?

Your 5-Year International Warranty is immediately and automatically activated the moment you purchase your watch. If you purchased your watch on Amazon, you can register your watch here within 30 days of receipt.

What issues are covered under Warranty?

If your watch develops a mechanical fault within 5 years of receipt, we will be happy to service it free of charge provided it has been serviced by us prior to this anniversary and in line with our recommended service intervals of between 3 and 4 years.

What invalidates the Warranty?

To benefit from this Warranty, the engraved serial number must be perfectly legible and no part of the original case back or original serial number may have been removed, modified, replaced, erased or rendered illegible.

Please note that a service completed by anyone other than LIV Swiss Watches and/or no service being completed by LIV Swiss Watches prior to the 5th anniversary since receiving the watch will also invalidate this Warranty.

What issues are not covered by this Warranty?

The following issues are not covered by our -Year International Warranty:

-Over-winding any hand-wound mechanical watch;
-Issues arising from adjusting the date wheel between the hours of 8 pmΒ and 2 am;
-Magnetization of any watch movement;
-Accidental damage;
-Cosmetic damage such as scratches, dents, corrosion, or color, whereΒ the function of the product is not affected;
-Failure to follow the instructions in the owner’s manual;
-Water damage caused by a failure to maintain water resistance as setΒ out in the owner’s manual;
-Straps and bracelets;
-Deliberate damage or neglect.

Are batteries covered by this Warranty?

We expect our quartz batteries to last at least two years and so will replace any defective battery free of charge up to this time. After this time, we will be happy to replace a battery, but there will be a cost for doing so.

Does bracelet resizing impact my Warranty?

No

Is the Warranty transferable if I pass my watch on?

Yes, provided the new owner can provide suitable evidence of their ownership, such as the original purchase documents.Β 

How do I get my watch serviced?

Please complete the Service Request Form to request service.

A member of our team will then personally analyze your request and provide you with a response within 12-24 hours. Please don't send your watch back to us until you hear from us. Thank you in advance.

How do I get my battery changed?

We offer free battery changes for life! Please complete the Service Request Form to request a free battery change.

A member of our team will then personally analyze your request and provide you with a response within 12-24 hours. Please don't send your watch back to us until you hear from us. Thank you in advance.

COMPANY

What does LIV mean?

LIV means life, living your life on your terms. We started LIV Watches to shake up the status quo and live our dream of providing premium, Swiss watches at very reasonable prices.

We also stand for being individuals, unique, and not afraid to step outside the lines. The two are tightly interwoven. Like at any time in history, there are those people who refuse to settle for the mainstream; they want to express themselves uniquely. A LIV Watch satisfies that desire for many a watch lover!

Why does LIV refer to its customers as fans?

To LIV, a customer is a dirty word, a customer is just a number involved in a transaction, with no connection to the brand. Our goal is to build relationships with people because we want fans, not customers. Our fans are as invested as we are in this concept, continually giving us valuable input to improve our designs and processes. Our incredible group of fans is what makes us tick.

Where is LIV based?

We are proudly based in Wynwood, an eclectic district in the urban core of Miami, Florida. Wynwood is home to art galleries, retail stores, antique shops, eclectic bars, artisanal eateries and one of the largest open-air street-art installations in the world. Wynwood is recognized globally as a premier destination for art, fashion, innovation and creative enterprise. It is one of the largest and most prominent creative communities in the United States, and where a new generation of creatives and entrepreneurs want to live, work, eat, play and learn.

Being based in Wynwood enables and inspires us each day to continue pushing the envelope and develop new innovative designs steeped in quality that continue to rock the watch world.

How do I contact the company?

You can reach our Fan Experience team by email any time at hello@livwatches.comΒ orΒ by phone from 10 am - 5 pm EST Monday-Friday at +1 305 330 5940.

Is LIV hiring?

We’re always hiring for our small but growing team.Β Check out this page for our open positions and apply directly there! If it makes sense for us to have a chat, we’ll reach out after you apply.