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5 YEAR WARRANTY

5 YEAR
WARRANTY

THE 5 YEAR LIV PLEDGE

Our promise to you is to deliver a quality timepiece created in the tradition of Swiss watchmaking and craftsmanship. Our Quality Assurance team ensures that every component of every timepiece undergoes rigorous testing for all the criteria we've established. Any watch purchased at LIVwatches.com is automatically registered and covered under our international five-year warranty.

THE 5 YEAR LIV PLEDGE

Our promise to you is to deliver a quality timepiece created in the tradition of Swiss watchmaking and craftsmanship. Our Quality Assurance team ensures that every component of every timepiece undergoes rigorous testing for all the criteria we've established. Any watch purchased at LIVwatches.com is automatically registered and covered under our international five-year warranty.

QUALITY ASSURANCE PROCESSES

Each of our watches may contain as many as 206 parts and pass through the hands of up to 55 skilled craftspeople. Before placement in the case, we hand-adjust each movement for optimal accuracy and test all its components. Advanced dust-mitigation processes make sure not a single spec is left inside one of our timepieces. We verify the quality of the hands, dials, straps, and bracelets. Once a LIV watch is cased up, it's subject to another round of testing, including pressure or airtightness, water-resistance up to 300 m, condensation, functionality, and a microscope-aesthetic test. We use specially designed machines to determine the crystal's resistance to scratching. Finally, our watchmakers will employ impact tests for durability and position tests for accuracy.

QUALITY ASSURANCE PROCESSES

Each of our watches may contain as many as 206 parts and pass through the hands of up to 55 skilled craftspeople. Before placement in the case, we hand-adjust each movement for optimal accuracy and test all its components. Advanced dust-mitigation processes make sure not a single spec is left inside one of our timepieces. We verify the quality of the hands, dials, straps, and bracelets. Once a LIV watch is cased up, it's subject to another round of testing, including pressure or airtightness, water-resistance up to 300 m, condensation, functionality, and a microscope-aesthetic test. We use specially designed machines to determine the crystal's resistance to scratching. Finally, our watchmakers will employ impact tests for durability and position tests for accuracy.

WARRANTY INFORMATION

Our watches are covered by a five-year* warranty from the date of original purchase against ALL manufacturers defects.

Please note that our warranty does not cover:

* The consequences of natural disasters, loss or acts of God, theft, or accidents (including shocks, blows, and crushing).
* Damage resulting from improper use or mistreatment.
* Damage resulting from any tampering with the watch by any party whatsoever other than LIV – Swiss Watches or a center duly authorized by LIV – Swiss Watches.
* Wear and tear from aging and normal use.
* Applications for repair or servicing work that do not include the Warranty Card, a registered watch and a valid serial number on the watch.
* Bracelets, crystals, or crowns & stems.
* Any damage to the movement or case caused by moisture that may have entered the watch due to improper handling, including, but not limited to, failure to keep the crown tightly closed at all times.
* Problems with water resistance and associated consequences if periodic water-resistance tests have not been conducted every two years following the date of purchase.
* Recommended routine overhauls on automatic watches.
*Important note regarding automatic watches: Our warranty covers automatic movement accuracy for the first 24 months only.

WARRANTY REGISTRATION

Warranty registration is automatic when you purchase your watch from LIVwatches.com or through one of our crowdfunding campaigns. (Should you purchase your watch from Amazon.com, please be sure to register it within 30 days of purchase via this link: LIVwatches.com/register)

WARRANTY INFORMATION

Our watches are covered by a five-year* warranty from the date of original purchase against ALL manufacturers defects.

Please note that our warranty does not cover:

* The consequences of natural disasters, loss or acts of God, theft, or accidents (including shocks, blows, and crushing).
* Damage resulting from improper use or mistreatment.
* Damage resulting from any tampering with the watch by any party whatsoever other than LIV – Swiss Watches or a center duly authorized by LIV – Swiss Watches.
* Wear and tear from aging and normal use.
* Applications for repair or servicing work that do not include the Warranty Card, a registered watch and a valid serial number on the watch.
* Bracelets, crystals, or crowns & stems.
* Any damage to the movement or case caused by moisture that may have entered the watch due to improper handling, including, but not limited to, failure to keep the crown tightly closed at all times.
* Problems with water resistance and associated consequences if periodic water-resistance tests have not been conducted every two years following the date of purchase.
* Recommended routine overhauls on automatic watches.
*Important note regarding automatic watches: Our warranty covers automatic movement accuracy for the first 24 months only.

WARRANTY REGISTRATION

Warranty registration is automatic when you purchase your watch from LIVwatches.com or through one of our crowdfunding campaigns. (Should you purchase your watch from Amazon.com, please be sure to register it within 30 days of purchase via this link: LIVwatches.com/register)

WATCH MAINTENANCE TIPS

Batten down the crown

After setting the time, be sure to push the crown all the way in, and screw it down completely. Loose lips may sink ships (a WWII slogan) but loose crowns will sink your watch allowing water or moisture to enter the case.


Keep your quartz chrono humming

For maximum battery life on your quartz chronograph, do not leave the chrono function running continuously. Use, reset, turn off. Leaving a mechanical chrono running will use up all the power reserve after you take your watch off.


Let LIV replace the battery

We recommend fans send their watches to us to replace the battery. Sure, changing a battery isn't rocket science. However, opening the case back can damage (even imperceptibly) the gasket and compromise the water resistance.


Let the watch mechanics tune-up your time-keeper

Mechanical movements are exceptionally rugged. Still, even the finest mechanism can benefit from some fine-tuning. To maintain your warranty, we recommend you send your mechanical automatic watch to LIV for an overhaul every two years.


Cleanliness is next to timeliness

Be sure to keep your masterpiece clean following our simple care rules. Use mild cleaning agents, soft brushes, microfiber or cotton cloths, and no running water. Special note for saltwater divers - clean off saltwater as soon as possible to limit corrosion potential.


Stay away from strong magnetic sources

It is good practice to keep your LIV watches away from strong magnetic sources. While ill-effects (erratic timekeeping, weird displays, and so forth) aren't a certainty, it is a good idea to avoid such exposure. Show off your LIV masterpiece outside the collider.


How much abuse can my watch take?

Your LIV timepiece is rugged, not indestructible. Hard impacts, contact with abrasive materials, exposure to solvents, and so forth can damage your watch's case finish, sapphire crystal, strap/bracelet, and movement. Can you take it mountain climbing or wilderness trekking? Yes. In the peloton? Go for it. To 300m underwater? Certainly, if rated to that depth. Take a ride to the International Space Station. Oh yes, send us selfies. Let a tank run over it? No. Not even a car. Drop it from a multi-story building? No, no, no. You get the drift.


Time your day/date changes carefully

Be careful not to change the day or date on your mechanical movement between the hours of 8:00 PM and 2:00 AM. Rapid date correction during this time period can damage the calendar mechanism.


Bronze beauty tips

This isn't about working your tan at the beach. No, this is about caring for your bronze case. Care is identical to our other case materials. When you want to remove the patina, check out the directions here.

WATCH MAINTENANCE TIPS

Batten down the crown

After setting the time, be sure to push the crown all the way in, and screw it down completely. Loose lips may sink ships (a WWII slogan) but loose crowns will sink your watch allowing water or moisture to enter the case.


Keep your quartz chrono humming

For maximum battery life on your quartz chronograph, do not leave the chrono function running continuously. Use, reset, turn off. Leaving a mechanical chrono running will use up all the power reserve after you take your watch off.


Let LIV replace the battery

We recommend fans send their watches to us to replace the battery. Sure, changing a battery isn't rocket science. However, opening the case back can damage (even imperceptibly) the gasket and compromise the water resistance.


Let the watch mechanics tune-up your time-keeper

Mechanical movements are exceptionally rugged. Still, even the finest mechanism can benefit from some fine-tuning. To maintain your warranty, we recommend you send your mechanical automatic watch to LIV for an overhaul every two years.


Cleanliness is next to timeliness

Be sure to keep your masterpiece clean following our simple care rules. Use mild cleaning agents, soft brushes, microfiber or cotton cloths, and no running water. Special note for saltwater divers - clean off saltwater as soon as possible to limit corrosion potential.


Stay away from strong magnetic sources

It is good practice to keep your LIV watches away from strong magnetic sources. While ill-effects (erratic timekeeping, weird displays, and so forth) aren't a certainty, it is a good idea to avoid such exposure. Show off your LIV masterpiece outside the collider.


How much abuse can my watch take?

Your LIV timepiece is rugged, not indestructible. Hard impacts, contact with abrasive materials, exposure to solvents, and so forth can damage your watch's case finish, sapphire crystal, strap/bracelet, and movement. Can you take it mountain climbing or wilderness trekking? Yes. In the peloton? Go for it. To 300m underwater? Certainly, if rated to that depth. Take a ride to the International Space Station. Oh yes, send us selfies. Let a tank run over it? No. Not even a car. Drop it from a multi-story building? No, no, no. You get the drift.


Time your day/date changes carefully

Be careful not to change the day or date on your mechanical movement between the hours of 8:00 PM and 2:00 AM. Rapid date correction during this time period can damage the calendar mechanism.


Bronze beauty tips

This isn't about working your tan at the beach. No, this is about caring for your bronze case. Care is identical to our other case materials. When you want to remove the patina, check out the directions here.